Final-sale products
Because product integrity and chain of custody cannot be guaranteed after shipment, routine returns are not accepted.
Damaged, defective, or incorrect orders
Contact support@lenxresearch.com within 48 hours of delivery with the order number, shipping label, packaging photographs, and clear photographs of the affected item. Verified claims may be resolved with a replacement or refund at our discretion, subject to applicable law.
Do not return without authorization
Unapproved returns may be refused. Keep the product and all packaging until support provides instructions.